Frequently asked questions.
Quick answers about the software we build, the space we build it for, and how it works. Don't see your question? Reach out for a direct answer.
What does Tele Technology LLC actually build?
A full-stack software platform built specifically for the telehealth and health e-commerce space. Every layer is part of the same system — patient-facing storefront and apps, clinical workflows (intake, charting, video, messaging), prescription and OTC e-commerce, subscription and refill engines, pharmacy routing, and the compliance tooling around all of it.
Who is the platform for?
Telehealth operators, digital-first care brands, online pharmacies, and health-and-wellness e-commerce companies — from teams launching their first platform to established operators scaling across states and product lines.
Are you a healthcare provider?
No. Tele Technology LLC is a software company. We do not provide medical care, advice, or treatment. We build and operate the technology that licensed providers and pharmacies use to deliver care to their own patients.
Do you handle HIPAA compliance?
Yes. When the platform processes Protected Health Information (PHI), we do so as a HIPAA Business Associate under a signed Business Associate Agreement (BAA). The platform includes administrative, technical, and physical safeguards designed for HIPAA compliance. See our HIPAA Notice for details.
Does the platform integrate with EHRs, pharmacies, labs, and payment processors?
Yes. The platform integrates with major EHRs, pharmacy networks, lab partners, payment processors, identity providers, and CRM systems. Where a turnkey integration doesn't exist, we build it cleanly against the available APIs and webhooks.
How is the platform structured?
As a full-stack system with a clinical core, a commerce layer, and a compliance layer that share the same data model. Auth, charting, video, checkout, subscriptions, and audit logging are all first-class parts of the platform rather than separate tools stitched together.
Do you operate the platform?
Yes. The platform is built and run in production by our own engineering team — monitoring, security updates, and continuous development as clinical and regulatory requirements change.
How does the commerce side work?
Prescription and OTC checkout, subscriptions, refills, and proration run natively against the clinical record, so billing always reflects the state of a prescription rather than a disconnected payment schedule.
Does the platform support legitimate prescription services?
Yes — that's the core of it. The software runs real prescription workflows: identity and eligibility checks, structured clinical intake, review by a licensed provider, ePrescribing, and dispensing by a licensed pharmacy, with a full audit trail. Tele Technology LLC does not prescribe or dispense; the licensed providers and pharmacies operating on the platform do.
Does the platform support multi-state pharmacy operations?
Yes. Multi-state routing, state-specific consents, prescribing rules, and pharmacy-to-state matching are core parts of the platform. These flows adapt as the operating footprint grows.
Does the platform support LegitScript certification?
Yes. The platform supports LegitScript certification preparation with the technical controls, documentation, and workflow evidence the review process requires — including patient intake, licensed-provider review, pharmacy fulfillment, and audit logging. We are not affiliated with, endorsed by, or sponsored by LegitScript, and we do not issue certification or guarantee approval. LegitScript and its marks are the property of LegitScript Inc.
How do I get in touch?
Use the contact form and share a short outline of what you're working on. Someone on the team will reach out within one business day.