Field notes from the telehealth and health-commerce stack.
Engineering, product, and compliance writing from the team building telehealth and health e-commerce software.
The Modern Telehealth E-Commerce Stack
A reference architecture for telehealth e-commerce — storefront, intake, clinical review, prescription routing, fulfillment, and subscription billing.
April 28, 2026Subscription Refills That Respect Care
Telehealth subscriptions are simple until the prescription expires, the patient misses a follow-up, or the state board changes the rules. Here's how to design billing that respects care.
April 10, 2026Multi-State Pharmacy Routing
Routing a telehealth prescription to the right pharmacy depends on state law, drug schedule, inventory, and SLA. Inside the routing engine that makes it look easy.
March 22, 2026Designing Intake That Protects Patients
Telehealth intake is a clinical instrument and a patient experience at the same time. Here's how we design it to do both jobs honestly.
March 4, 2026Controlled Substances in Telehealth Software
How telehealth platforms encode controlled-substance prescribing rules — Ryan Haight, DEA registration checks, state overlays, and PDMP-aware workflows.
August 4, 2026LegitScript Readiness for Telehealth Software
The technical controls, documentation, and workflow evidence a telehealth or online-pharmacy platform needs before a LegitScript certification review.
July 21, 2026Multi-State Licensing in Telehealth Platforms
Modeling state-by-state licensure, modality rules, and provider coverage so a telehealth platform can scale across jurisdictions without manual gatekeeping.
July 7, 2026Async vs Synchronous Telehealth Visits
How the platform decides between store-and-forward review and live audio-video visits — clinical fit, documentation, coverage, and system design implications.
June 23, 2026Accessible Telehealth: WCAG in Patient Flows
Applying WCAG 2.2 to telehealth intake, video visits, and pharmacy checkout — contrast, focus order, captions, error recovery, and assistive-tech support.
June 9, 2026